Providing Managed Services And Technology Solutions For Government Agencies

Work With An Experienced Partner With Proven Past Performance

The Brunswick Group, an SBA 8(a) certified company, provides a broad range of consulting and managed services through prime contractor engagements.

We’ve delivered successful projects in data monitoring, technology solutions, data analytics, and managed services to the U.S. Department of HUD, the U.S. Department of Treasury and the U.S. Department of Health and Human Services.

Our Capabilities

Cybersecurity

We offer staffing and managed services solutions for companies that are responding to a data breach or intrusion or those looking to take a proactive approach to cyber security.

We have a robust network of cybersecurity professionals that are Certified Ethical Hackers and EnCase Certified Examiners (EnCE). These connections allow us to quickly staff up a department, provide ongoing security support, or deploy a team of penetration testers to determine the cyber and physical security of your organization.

Our cybersecurity team uses a comprehensive set of tools, including Paraben forensics tools and Forensic Toolkit (FTK), to identify threats.

IT Service Desk Management

We offer a full range of service desk management solutions, from service desk implementations to the complete outsourcing of your organization’s service desk.

We conduct an optimization study on your current IT service desk operation to determine a baseline before building out a strategic roadmap to help you become a best practices operation.

We work with a number of service desk solutions, including:

  • HP Service Center
  • ServiceNow
  • Remedy Service Desk
  • Freshdesk

For our managed services projects, we create customized solutions for clients that need a third-party provider to take over the management of their IT service desk using their staff or ours.

Our scalable model provides 24/7 support with the added availability of our hyper-care teams that can be drop shipped to client sites to address urgent or complex issues.

Customer Relationship Management

Customer relationship management (CRM) solutions have been a mainstay of enterprise software for years, but many companies still aren’t getting the full value from their investment.

Our team handles every stage of implementation projects, from software selection and process mapping to implementation and ongoing support and training. We also work with existing systems to build out databases, create custom workflows, and manage customer and vendor contacts.

Our methodology enables companies to use their CRMs to provide more transparency and visibility into their data.

We specialize in these CRM functions:

  • Events management
  • Contact management
  • Workflow mapping and design
  • Initial database build out

SAP

The Brunswick Group specializes in optimizing SAP software solutions, providing upgrades and integrations that take it to the next level.

Whether a client needs a specialized inventory management functionality or a warehouse component for pick, pack, and ship, we can configure a solution to bridge the gaps and meet your specific business needs.

Our managed services solutions for SAP environments bring together operations and support. We can provide Tier 1 and Tier 2 support as well as implement automation and alert systems to execute operational tasks such as health system checks and load balancing.

As part of our managed services process, we conduct reporting on KPIs to determine the efficiency and quality of service the support team is delivering. As part of our best practices, we identify and address any gaps we find. The resulting solutions can range from bringing in tools like Tableau to improve data analytics, visualization, and reporting, or establishing a service catalog to standardize technology resources and offerings across the organization. We’ve also created easily accessible knowledge bases that empower users to fix problems via self service portal.

Contract Vehicles

  • CIO-SP3 IDIQ
  • U.S. General Services Administration IT Schedule 70
  • U.S. General Services Administration Mission Oriented Business Integrated Services (MOBIS)
  • Substance Abuse and Mental Health Services Administration (SAMHSA) IDIQ

NAICS

  • 518210 – Data Processing, Hosting, and Related Services
  • 541690 – Other Scientific and Technical Consulting Services
  • 541511 – Custom Computer Programming Services
  • 541512 – Computer Systems Design Services
  • 541712 – Research and Development in the Physical, Engineering, and Life Sciences
  • 561310 – Employment Placement Agencies
  • 541612 – Human Resources and Executive Search Consulting Services
  • 541519 – Other Computer-Related Services
  • 561312 – Executive Search Services
  • 541611 – Administrative Management and General Management Consulting Services

Alliances

Our Work With The Federal Government

The Brunswick Group, an SBA 8(a) certified company, provides a broad range of managed services, technology, and professional services through our strategic partnership with several top government contractors including CDI Network, BCT Partners, LSI Staffing, and C3 Systems.

Federal, state, and local agencies benefit from our deep technology and managed services expertise in data monitoring, technology solutions, data analytics, and managed services.

We’ve delivered successful projects in a number of areas, including the monitoring and evaluation of grantees receiving Community Development Block Grants from the U.S. Department of Health and Human Services and the implementation and support of Microsoft Dynamics enterprise resource planning (ERP) and customer relationship management (CRM) for the U.S. Department of the Treasury.

State And Local Government Expertise

When working with state and local government agencies, we tailor our services to their unique needs while applying the best practices we’ve learned through our projects with the federal government as well as in the private sector.

We are able to draw on our experience in search, technology, and managed services to create customized solutions for projects ranging from executive searches for charter schools to the implementation and support of CRM systems.

Our knowledge and familiarity with state and local agencies ensures that we can deliver the right solutions for every program requirement.